• Financial Counselor

    Location US-GA-Lithonia
    Employee Type
    409040 - Financial Counselors
    Evening/Night (7p7a)
    Days of the Week for Employee
    Other (Please enter Below)
    Other Days of the Week
    Saturday and Sunday
    2801 DeKalb Medical Pkwy
    Posted on Monster
  • Overview


    Five-Star Rated:

    Recipient for Treatment of Heart Attack in 2013

    Recipient for Treatment of Chronic Obstructive Pulmonary Disease in 2013

    Award Winning Care:

    Outstanding Achievement Award for Cancer Care (2007-2013)
    Surgical Weight Loss Center of Excellence (2007-2013)
    Sleep Disorders Center of Excellence
    2010 Corporation of the Year- DeKalb Chamber of Commerce

    Top Workplace in Healthcare:

    Recognized by our Employees and The Atlanta Journal-Constitution as a 2011 Top Workplace
    Voted by our Employees and Atlanta Magazine as a 2008 Best Place to Work

    “Like” us on Facebook: www.facebook.com/DeKalbMedicalCareers
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    The Financial Counselor is responsible for the coordination of all credit and collection procedures on the front end, assessing and rapid resolution of self-pay account balances, assessment of all private pay accounts, and verifying insurance and other governmental programs for inpatient and outpatient accounts.


    Financial Counselors are an integral part of the Financial Assessment Service Team and a key component of the Revenue Cycle. Employees in this position are responsible for assisting with decreasing denials, increasing reimbursements, and being pro-active in assessing disposition of high dollar accounts.  Financial Counselors must have a thorough understanding of charity care processing, federal poverty guidelines and indigent criteria. An understanding of liens and timely reporting of appropriate accounts is essential. Must be able to understand charge description master, provide price estimates, analyze and work daily, weekly and monthly reports. 


    The Financial Counselor will work closely with all members of the Financial Assessment Team, Patient Access, Patient Accounts, Revenue Management and Case Management including case managers and social workers. Financial Counselors will also collaborate with nursing units, emergency department staff, physicians and their staff, insurance companies, attorneys and Center for Medicare and Medicaid Services.



    1. Assessment of all private pay accounts and provides timely follow up.
    2. Meets with patients or family members in an attempt to obtain necessary information and ensure completeness of registration information.
    3. Assists with quality assurance by updating accounts when new or additional information is provided.
    4. Conforms to and can explain hospital financial policies when necessary.
    5. Prepares weekly reports and adhere to weekly collection goals.
    6. Works daily, weekly and monthly reports and provide results to management.
    7. Participates in all performance improvement projects for the financial assessment team and revenue cycle as assigned and identified.
    8. Participates in continuous quality improvement activities and teams.
    9. Participates in supporting the organization’s vision, mission and values and adheres to DeKalb Medical Standards of Behavior.
    10. Performs other duties as assigned to meet the goals and objectives of DeKalb Medical.



    Minimum Education, Experience and Licensure Required:

    • High School Education, Bachelor’s preferred
    • 2 years hospital related experience required


    Skills, Knowledge and Abilities:

    • Knowledge of Third Party payers, billing requirements, and reimbursement methods
    • Knowledge of Medical Terminology
    • Excellent Communication Skills
    • Professional Appearance
    • Good PC Software Skills
    • Must work independently and maintain workflow
    • Knowledge of multi-registration and front-end processing
    • Service Excellence
    • Handle incoming calls professionally and timely
    • Demonstrate service and commitment in working with peers, management team and other hospital stall
    • Performs skills and competencies as defined in orientation checklist and annual departmental competency checklist if applicable.
    • Demonstrates and maintains competencies specific to patient population served.



    Reports to: Manager of Financial Assessment Services Team

    Positions Supervised:


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