Summary of Position:
Supervises all front office activities including patient and employer reception, payment acceptance and posting, medical records procedures, switchboard operations and all secretarial functions; Participates in the employee selection process by interviewing potential candidates; Orients and trains all new front office staff; Provides and coordinates in-services to staff to ensure continuous education. Audits patient accounts with timely follow-up to ensure payment collections; Implements policies and procedures; Ensures compliance with financial policies and audits, Processes referrals, Orders office/medical supplies. This position requires access to Protected Health Information (PHI). The information accessed is limited to the minimum necessary PHI required to perform the employee’s job (i.e. for claim processing, patient admissions, etc.). PHI is accessed through various computer applications, direct contact with the patient or family members and/or contact with hospital departments such as health information services, Case Management, and/or other hospital departments with whom interaction is necessary.
Back Office Duties:
- Successful completion of an accredited Medical Assistant Program or equivalent training
- High school diploma or equivalent
- Two years Occupational/Medicine/Urgent Care front desk and clinical experience
- Bilingual Spanish speaking is a plus