Job Summary: The Security Dispatcher is responsible for coordinating communications, dispatching Security Officers, monitoring video and access control.
Answers incoming emergency and non-emergency telephone calls.
Monitors two-way radio transmissions from the three campuses
Dispatches Security Officers (S/O’s) to service calls and emergency responses
Maintains constant awareness of available response units, in order to dispatch calls appropriately and
Maintains contact with response units to provide information and instructions regarding emergencies and
Determines the nature and location of the emergency; determines priorities and dispatches police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
Assists in the coordination of an accurate response.
Monitors and operates a variety of communications equipment, including radio consoles, telephones, computers, fire systems and access control.
Documents Security Officer activities in a shift log.
Performs other duties as assigned to meet the goals and objectives of DeKalb Medical.
Skills, Knowledge and Abilities:
Ability to speak clearly and concisely over the radio and telephone.
Excellent verbal communication skills. Communicates clearly and effectively with both internal and external customers. Bilingual skills strongly desired.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition: The ability to identify and understand the speech of another person.
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Ability to make sound decisions using all available information.
Ability to accomplish tasks in a controlled, effective manner while working under stress.
Ability to effectively manage multiple tasks and priorities, remain calm, think clearly, quickly assess and evaluate situations, organize thoughts and respond quickly in emergency and stressful situations, effectively coordinate emergency dispatch of public safety equipment and personnel.
Ability to anticipate, manage, and adapt to change.
Ability to operate independently and collaboratively as part of a team
Ability to manage internal and external relationships.
Exhibits patience and tact.
Ability to take initiative.
Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Deductive Reasoning: Applies general rules to specific problems to produce answers that make sense.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Knowledge of standard radio and telephone communications receiving and transmitting equipment, standard broadcasting procedures and rules, operation of common radio dispatch equipment and public safety classification codes.
Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective hospital security operations for the protection of people, data, property, and institutions.
Minimum Education, Experience and Licensure Required:
High school education or GED
Associate degree preferred
Minimum of two years 911 dispatch operator experience preferred
- CCTV experience preferred
Reporting Relationships: Reports to a shift Security Supervisor