Responds to incoming calls in a timely manner and directs callers to appropriate destination providing a smooth, clear, and professionally courteous communication practice. Handles all emergency code calls via phone, and documents results of each emergency.
Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
Answers multiple incoming telephone lines.
Obtains necessary information and transfers calls to correct extensions.
Maintains confidentiality, security, and integrity of patient and organizational data.
Ensures release of information is consistent with all privacy policies.
Provides information to callers as appropriate.
Performs overhead paging.
Interacts with all levels of nursing and physician personnel.
Uses pager technology to communicate with hospital personnel.
Monitors all alarms located in PBX and notifies appropriate personnel as required.
Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
Assists with maintaining cleanliness, safety and security of the PBX area.
Participates in continuous quality improvement activities and teams.
Participates in supporting the organization’s vision, mission and values and adheres to DeKalb Medical Standards of Behavior.
Performs other duties as assigned to meet the goals and objectives of DeKalb Medical.
Minimum Education, Experience and Licensure Required:
Minimum of one year’s experience in customer service position
Ability to use a multi-line telephone required, previous PBX experience is desirable.
Proficient in Microsoft Office.
Previous experience in hospital setting preferred.
Skills, Knowledge and Abilities:
Ability to communicate effectively verbally.
Ability to interact with all levels of management.
Good interpersonal skills.
Ability to provide superior customer service.
Must be flexible and have the ability to work all shifts.