Nursing Resource Office Assistant

US-GA-Decatur (DeKalb Medical at North Decatur)
Employee Type
PRN
Department
106010 - Nursing Administration
Shift
Other
Other Shift
12 Midnight to 7:30 am
Days of the Week for Employee
Other (Please enter Below)
Other Days of the Week
Sunday through Thursday
DeKalb Medical at North Decatur
Posted on Monster
No

Responsibilities

JOB SUMMARY:

 

Under general supervision, performs a variety of clerical and secretarial duties to support the effective operations of the Nursing Resources Staffing Office.

 

JOB RESPONSIBILTIES:

  1. Assists patients, family members, visitors, doctors, physicians, volunteers or employees with inquiries; including routing complaints to Patient Relations.
  2. Answers phone calls, takes accurate messages, transfers calls to appropriate individuals and responds to inquiries in a timely manner.
  3. Receives calls from absent nursing employees. Documents calls, and informs appropriate unit manager/supervisor.
  4. Based on staffing needs, contacts alternative staff by phone to arrange coverage. 
  5. Maintains and updates schedules, reports and directories
  6. Completes data entry necessary to support nursing department scheduling needs with accuracy.
  7. Assists staff, customers, and contractors with badging, parking and access issues.
  8. Facilitates the processing of new employees by training them on various systems, and policies and procedures.
  9. Assist funeral homes with paperwork and retrieval of deceased patients
  10. Coordinates services with sitter agencies
  11. Sort and file various documents; establish and prepare new files/categories within established filing systems
  12. Monitors and maintains office equipment and supplies
  13. Maintains an orderly and organized front office workspace
  14. Participates in continuous quality improvement activities and teams.
  15. Participates in supporting the organization’s vision, mission and values and adheres to DeKalb Medical Standards of Behavior.
  16. Performs other duties as assigned to meet the goals and objectives of DeKalb Medical.

 

QUALIFICATIONS

Minimum Education, Experience and Licensure Required:

  • High School or GED

 

Skills, Knowledge and Abilities:

  • Strong attention to detail
  • Effective communication skills
  • Excellent interpersonal, phone and organizational skills required.
  • Must be able to work with detailed, confidential material
  • Ability to work independently and to work
  • Skill and ability to effectively manage multiple tasks and priorities within a fast-paced environment
  • Proficient in keyboarding and comfortable using MS Office applications.
  • Proper telephone etiquette skills required.

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